Unified Inbox

Turn every comment and DM into a happy customer

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An Astaan presenter answering customer messages on his phone

Response target: 30 min

Nasra M.26 min
Xamdi Store12 min
Hamza Osman5 min

Reply faster to every customer, on every network

Somali businesses sell through comments and DMs. The Unified Inbox puts every conversation in one queue so your team never misses a lead, a complaint or a question.

Unified Inbox

12 open

Ifrah Jama

Sales lead

Receiver-ka immisa ayuu yahay?

Cabdi Sport

Praise

Goolka 2aad waa la xadday 😂

Nasra M.

Complaint

Charged twice through EVC…

Mustafe Cali

Question

Dariska 12 goorma YouTube?

Hamza Osman

Question

When is the full album out?

One inbox for every network

Facebook and Instagram DMs, TikTok and YouTube comments and brand mentions arrive in one list, updated in real time as they come in.

Ifrah Jama

Direct message

Salaan, Astaan Receiver-ka immisa ayuu yahay? Ma la keenayaa Hodan district?

Suggested reply

SoomaaliEnglish

Wa calaykum salaan Ifrah! Receiver-ku waa $25, waxaana bilaash ugu keenaynaa Hodan. Ma kuu diyaarinnaa dalab hadda? Lacagta EVC Plus ayaad ku bixin kartaa.

Insert into replyRegenerate

AI replies in Somali and English

Get a suggested reply in your brand's voice for every message. Switch between Somali and English with one click, edit it, and send.

Tag conversation

Sales leadComplaintQuestionPraise

Assign to

Anwar HassanSales
Hodan AliSupport
Ayaan WarsameBrand
Anwar was assigned this lead · just now

Tag leads and assign the right person

Mark messages as a sales lead, complaint or question, then assign them to sales, support or the brand manager — with a full history of who did what.

Median response time

14 min −41%

SatSunMonTueWedThuFri

12

Open

37

Leads

214

Resolved

Measure how fast your team responds

Track response time, open conversations and leads by team member, so managers can see where customers are waiting.

See how your team can answer every customer in minutes, not days.

Start your free trial

Give every customer a faster answer with these features

Ifrah Jama

Receiver-ka immisa ayuu yahay?

Sales leadQuestion

Paid $25 via EVC Plus ✓

Lead tagging

Tag DMs as sales leads and follow them through to an EVC Plus payment.

See more details

Response target: 30 min

Nasra M.26 min
Xamdi Store12 min
Hamza Osman5 min

Response targets

Set a response target per brand and see which conversations are close to breaking it.

See more details

Saved replies

Qiimaha receiver-ka

Delivery areas

Opening hours

EVC Plus payment steps

Saved replies

Keep approved answers for prices, delivery and opening hours in Somali and English.

See more details

AI suggested replies

A ready-to-send reply for every message, in the language the customer wrote in.

Assignment

Route conversations to the right team member and avoid two people answering the same customer.

Language detection

Messages are detected as Somali or English so replies always match.

Keyboard shortcuts

Move through the queue with j and k, and send with ⌘ + Enter.

Roles & permissions

Give clients view-only access and keep sensitive conversations with your team.

Inbox reports

Weekly reports on volume, response time and leads by brand.

Streamline your flow of work with integrations & trusted partners

Astaan Social maintains direct connections with every network, payment provider and business system, so your workflow keeps up with changes in the social landscape.

See all integrations
  • EVC Plus
  • Sahal
  • eDahab
  • Somtel

6 hrs

saved every week

Astaan Media's sales team spends six fewer hours a week switching between apps to answer DMs.

“Customers buy through DMs here. Having every message in one inbox, tagged as a lead and assigned to the right person, changed how fast we close.”
Sales & social teamCustomer careAstaan Media

Answer your customers

  1. 1Start your trial
  2. 2Connect your accounts
  3. 3One inbox for every network
Start your free trial

Unified Inbox

12 open
AllUnreadSales leadsMine

Ifrah Jama

8m

Receiver-ka immisa ayuu yahay?

Sales lead

Cabdi Sport

29m

Goolka 2aad waa la xadday 😂

Praise

Nasra M.

1h

Charged twice through EVC…

Complaint

Mustafe Cali

1h

Dariska 12 goorma YouTube?

Question

Xamdi Store

13h

Xayeysiis ciyaaraha qiimaha?

Sales lead

Hamza Osman

11h

When is the full album out?

Question

Layla Vlogs

18h

Best breakfast in Xamar 🔥

Praise